SHIPPING & RETURNS

Last Updated: 7.18.2026

Shipping

Processing Time: Orders are processed, completed, and shipped within 1-3 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email with tracking once your order ships.

Delivery times are estimates provided by the carrier and not guaranteed. C'OUAGE is not responsible for delays caused by the carrier, weather, customs, or other circumstances beyond our control.

Order Tracking: Tracking information is sent via email once your order ships. If tracking shows "delivered" but you haven't received your package, contact us within [24 hours] so we can assist — we recommend also checking with neighbors/building management and filing a claim with the carrier for lost packages.

Address Accuracy: Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately — we can make changes only before the order ships.

Lost or Damaged in Transit If your order arrives damaged or is lost in transit, contact us at [orders@couage.com] within [7 days] of the delivery date (or expected delivery date) with photos of the damaged item/packaging. We'll arrange a replacement or refund once the claim is reviewed.

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Returns & Exchanges

Because our products are personal care/fragrance items, returns are handled with hygiene and safety in mind.

All sales are final once your order has been delivered. Because our bottles don't use a breakable seal — the cap simply screws off — we're unable to verify if a product hasn't been opened or used once it's in your hands, so we can't accept returns, exchanges, or refunds for any reason.

We take great care in how every bottle is made and filled, and we want you to love what you receive. If something arrives damaged or incorrect, reach out to us at [email] within [3] days of delivery with your order number and a photo, and we'll make it right.

Thanks for understanding how we make sure every C'OUAGE bottle is exactly as it should be.

Please note: All sales are final

Order Cancellations

Orders may be canceled or modified only before they ship. Once an order has shipped, it cannot be canceled.

Questions?

Reach out to us at [contact@couage.com] or [contact form] and we'll be happy to help.