REFUND POLICY

Last Updated: 7.18.2026

At C'OUAGE, we want you to love your purchase. This Refund Policy outlines when refunds are available and how they're processed. It works alongside our [Shipping & Returns] policy and [Terms of Service].

1. Eligibility for a Refund

All Sales are final.

Lost or Damaged in Transit If your order arrives damaged or is lost in transit, contact us at [orders@couage.com] within [7 days] of the delivery date (or expected delivery date) with photos of the damaged item/packaging. We'll arrange a replacement or refund once the claim is reviewed.

2. How to Request a Refund

Email [orders@couage.com] with your order number and reason for the refund request.
We'll confirm eligibility and, if approved, provide return instructions (if a physical return is required).
Once your return is received and inspected (or once a defect/error claim is verified), we'll process your refund.

3. Refund Method & Timing

Approved refunds are issued to your original payment method only. We do not issue cash, check, or store-credit refunds unless otherwise agreed.
Original shipping charges are non-refundable unless the refund is due to our error or a defective item.
Please allow [5–10] business days after approval for the refund to be processed on our end, and additional time (typically [3–5] business days) for it to appear on your statement, depending on your bank or card issuer.

4. Order Cancellations

Orders may be canceled for a full refund only if they have not yet been shipped. Once an order ships, it is subject to this Refund Policy and our Shipping & Returns policy rather than cancellation.

5. Non-Refundable Items

· All sales are final

6. Questions?